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Complaints

  1. Betzerk is committed towards ensuring that each customer experience is a positive and fair one. However, should a customer have a complaint, he/she may contact Betzerk in the following ways:

    a. By sending an email to: [email protected]
    b. By contacting Customer Support through our Live Chat feature on site.

  2. Complaints are handled by our support team and escalated within the organization if required.

  3. Betzerk shall immediately inquire into any complaint made to it by a registered player in respect of:

    a. The operation of a game operated by Betzerk;
    b. The conduct of an agent of Betzerk in operations related to a game operated by Betzerk;
    c. How a bet has been settled;
    d. Any other aspect of the Service offered by Betzerk.

  4. Any claim regarding a transaction in conjunction with an Betzerk Account shall be made to Betzerk within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise Betzerk reserves the right, at its own discretion, not to consider the claim.

  5. In order for a complaint to be dealt with in the swiftest and most efficient manner possible, the complaint must contain clear and unequivocal information about the complainant's identity, and shall provide all the relevant details and facts that gave rise to the complaint.

  6. Betzerk does not tolerate aggressive, abusive, derogatory, threatening, vulgar, sexually explicit or offensive behavior and/or statements. In the event that customer behaves in such a manner, Betzerk will have the right to stop all communications with the customer concerned, and may suspend or close the customer account if it deems appropriate. Should it deem fit, Betzerk may also escalate the matter to the relevant regulatory authorities and/or enforcement agencies.

  7. Betzerk will use all reasonable endeavors to ensure the matter is resolved as promptly as possible and to ensure that, whenever possible, an amicable settlement is reached.

  8. Betzerk will inform the complainant of the status or outcome of the complaint within a reasonable timeframe.

  9. If Betzerk is unable to settle the dispute to the satisfaction of the Customer, the Customer may refer the unresolved dispute, together with all relevant facts, to [email protected]

This website is operated by Familypot B.V., a company registered in Curacao, having company registration number 154188 and registered office at Fransche Bloemweg 4, Willemstad, Curacao and by FifthStreet Tech Ltd, a company registered in Cyprus and having its registered address at Voukourestiou, 25, Neptune House, 1st floor, Flat/Office 11, Zakaki, 3045, Limassol, Cyprus. Familypot B.V. is a wholly owned subsidiary of FifthStreet Tech Ltd, whereby the latter provides management, payment and support services related to the operation of the website.

Familypot B.V. is operating under the following license, issued by Antillephone #8048/JAZ.

18+

Gambling can be addictive. Play responsibly. www.gamblingtherapy.org & www.gamblersanonymous.org

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